Everything you need to know about our serviced apartments in Cairo.
Can’t find your answer? Contact us directly.
📌 BOOKING & CHECK-IN
🔑 How does check-in work?
All Cairo Keys apartments use seamless self check-in. After booking confirmation, you’ll receive clear instructions and access details before arrival. No waiting, no front desk, no delays.
⏰ What time is check-in and check-out?
Standard check-in: 3:00 PM
Standard check-out: 11:00 AM
Early check-in or late check-out may be available upon request, subject to availability.
📅 Is there a minimum stay?
Minimum stay varies depending on location and season. Most units allow short stays starting from 2–3 nights.
🚪 How will I access the apartment?
After your booking is confirmed, you will receive a link to complete a short online pre-check-in form. Once the form is submitted and verified, we will send:
The exact location details
Check-in instructions
Your personal lockbox passcode
All access details are delivered by email before your check-in time.
No waiting. No front desk. Fully self check-in.
🪪 What information do you require before check-in?
We require identification details for all guests staying in the apartment.
This information:
Is required by Egyptian authorities as part of our licensed operation
Is handled securely
Is never used for marketing or personal purposes
Providing this information is mandatory to complete the check-in process.
📌 Reservation, PAYMENT & POLICIES
💳 What payment methods do you accept?
We accept online payments and secure booking methods. Details are provided during booking.
💰 Is there a security deposit?
No. We do not require a security deposit.
We operate on trust, clear house rules, and responsible guest behavior.
🚫 Can I pay in cash?
No. We do not accept cash payments.
All reservations must be paid through secure electronic payment methods.
📆 Can I modify or cancel my reservation?
Our cancellation policy is:
More than 14 days before check-in → Full refund
7–14 days before check-in → 50% charge
Less than 7 days before check-in → Non-refundable
Please review cancellation terms before confirming your booking.
Still deciding between hotels and serviced apartments?
👉 Read our full comparison guide.
📌 Reservation & House Rules
🖥️ How can I make a reservation?
Reservations can be made directly through our official booking website:
👉 book.cairokeys.com
We are also listed on major online travel platforms including:
Airbnb
Booking.com
Agoda
VRBO
Google Travel
Booking direct may provide better availability and flexibility.
🐾 Are pets allowed?
Pets are not allowed in our spaces.
This helps us maintain cleanliness standards and comfort for all guests, including those with allergies.
👥 Are visitors allowed during my stay?
Visitor policies vary depending on the unit location and the residential community regulations.
Some units allow first-degree family members and same-gender friends.
Other units may have restricted visitor access due to community rules and security policies.
For privacy and safety reasons, all visitors must be approved in advance and may be required to provide identification.
We recommend contacting us before your stay if you plan to receive visitors so we can confirm the specific policy for your selected apartment.
📌 Space & Amenities
🏠 What types of apartments do you offer?
We offer a range of fully furnished units including:
Studios
1-Bedroom Apartments
2-Bedroom Apartments
3-Bedroom Apartments
Each unit is thoughtfully designed for comfort, privacy, and functionality.
Not sure which area to stay in?
👉 See our Sheikh Zayed vs New Cairo guide.
🔒 Will I share the apartment with anyone?
No. Every booking includes the entire private unit.
There are no shared spaces inside the apartment.
🍳 Do you provide kitchen facilities?
Yes. All units include a fully equipped kitchen with essential appliances and utensils, suitable for both short and extended stays.
❄️ Do the apartments have air conditioning?
Yes. All units are equipped with air conditioning to ensure comfort year-round.
💇 Do you provide a hair dryer?
Yes, a hair dryer is available in all units.
🧼 Are towels and toiletries provided?
Yes. We provide:
Clean bed linens
Hand towels
Shower towels
Shampoo
Body soap
Hand soap
Everything is prepared before your arrival.
🧺 Is laundry service available?
Laundry service is available through trusted third-party partners.
We provide contact details for preferred providers who offer pickup and delivery service.
This keeps it:
Clear
Structured
SEO-friendly
Professional but simple
📌 Check Out & Reviews
🚪 How does check-out work?
Check-out follows the same simple process as check-in — just in reverse.
Before leaving, please:
Switch off all lights and air conditioning units
Place used towels inside the bathroom
Report any damages or issues
Leave the key inside the lockbox
That’s it — simple and smooth.
🛡️ What happens in case of damages?
All units are covered by third-party insurance.
If accidental damage occurs without intention, it is typically handled through the insurance coverage process.
We simply ask guests to report any issue honestly so it can be resolved properly.
⭐ How important are reviews?
Reviews are very important to us.
They help future guests make confident decisions and allow us to continuously improve the experience we provide.
Your feedback genuinely helps us grow and maintain our standards.
📝 How can I leave a review?
It depends on how you booked:
If you booked through an OTA (Airbnb, Booking.com, Agoda, VRBO, etc.), you will automatically receive a review request from the platform after check-out.
If you booked directly, you can leave a review on our website or on Google.
Simply search for “Cairo Keys” on Google and you’ll find our Google Reviews section.
We truly appreciate every review — it helps us serve you and future guests better.
Ready for a Smooth Stay in Cairo?
Choose from fully equipped studios, 1, 2, and 3-bedroom apartments in Sheikh Zayed, New Cairo, and Heliopolis. Simple booking. Self check-in. No surprises.