Privacy Policy

Last updated: September 2026

This Privacy Policy explains how Cairo Keys (Cairo Keys for Electronic Marketing) collects, uses, and protects your personal information when you visit our website or book a serviced apartment with us. Cairo Keys fully complies with the provisions of the Egyptian Personal Data Protection Law (No. 151 of 2020).

1. Information We Collect

When you make a booking or contact us, we may collect your name, phone number, email address, personal photos, national ID number (for Egyptians) or passport details (for foreign nationals), payment information, and any other details you provide through our website, WhatsApp, or booking platforms.

2. How We Use Your Information

We use your information to process bookings, communicate with you about your stay, issue invoices, comply with legal and regulatory requirements, and improve our services. We may also use your contact details to send you offers or updates, which you can opt out of at any time.

3. Sharing of Information

We do not sell your personal information. We may share it with trusted third parties who help us operate our business, such as payment processors, cleaning and maintenance staff, and booking or channel management platforms (for example Rentals United). We do not disclose your personal data to any third party without your express written consent, except upon an official request from competent judicial or security authorities in Egypt.

4. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, analyze site traffic, and understand how visitors use our site. You can control cookies through your browser settings.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including any legal, accounting, or reporting requirements under Egyptian law.

7. Your Rights

You may request access to, correction of, or deletion of your personal information, subject to any legal obligations we have to retain certain records. To make a request, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites, such as Google, Booking.com, or Airbnb. We are not responsible for the privacy practices of these external sites and encourage you to review their own privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The version published on this page at the time of your visit or booking will apply.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through the Contact page on this website.